All orders, except custom orders like embroidery, can be returned postmarked within 30 calendar days (45 calendar days for international orders) of the original outgoing shipment date from our warehouse.
Merchandise must be in its original, new condition and must be unused.
We require a receipt or proof of purchase.
Non-returnable items: Gift cards, Downloadable products, final sale items
Partial or non refunds
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30(45) days after delivery.
Any customized items like special embroidery or DTG cannot be refunded.
Full Item Refunds
Your refund will be processed upon receipt, and a credit will automatically be applied to your original method of payment, within a certain amount of days. If rejected, we will notify you the rejection of your refund. Shipping and handling fee is not refundable.
Refund normally takes 2-3 business days. If you have not received a refund, please contact to your credit card company or bank. If you’ve done all of these and still have not received your refund yet, please contact us atinfo@e4caps.com.
Exchanges Available
Exchange is available(except customized order), if need, please include your exchange memo on return package.
There is no return Authorization number needed.
Gift Card
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return & Address
Return address is e4Caps.com, 701 South Harbor Blvd. Fullerton California 92832
Please note the customer pays the return postage.
For an incorrectly fulfilled order, we will issue a prepaid return label.
Shipping and handling costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance.
